Faqs

Frequently Asked Questions

Find answers to the most common questions about orders, delivery, and support.

All orders are dispatched via Royal Mail. The most common delivery method is Royal Mail Tracked 24, which provides tracking and fast delivery.

Standard delivery may also be sent via Royal Mail First Class or First Class Signed For, while express orders are shipped using Royal Mail Special Delivery Next Day Guaranteed by 1pm.

Every order is packaged discreetly and securely with no indication of the contents on the outer packaging.

Yes, we currently only deliver within the United Kingdom including England, Wales, Scotland, Northern Ireland and the Isle of Man.

Orders are typically dispatched within 24 hours after payment confirmation.

Express Delivery: 1–3 working days
Standard Delivery: 3–5 working days

Once your order has been dispatched you will receive an email notification. You may also contact support via Zangi for updates. Tracking numbers are stored for every shipment in case investigation is required.

Please contact customer support immediately via zangi or email so we can attempt to correct the details before dispatch.

Only the required shipping details are needed for delivery. We do not share customer data with third parties. All information is stored securely.

If your order has not arrived within the expected timeframe please contact support. If tracking confirms the parcel was lost in transit we will arrange a replacement. If tracking shows delivered we cannot offer replacement due to courier confirmation.

Due to the nature of our products and our commitment to maintaining customer privacy, we are unable to accept returns at this time.

We currently accept cryptocurrency payments for orders. Once your order is confirmed, you will receive the payment details so you can complete the transaction securely. As our customer relationships develop, additional payment methods such as bank transfer and card payments may become available once trust has been established. For first-time customers, payment is crypto only. Order fulfilment begins as soon as payment has been received and confirmed

Faqs

Frequently Asked Questions

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